Technology Support
Technology Support for WVC Faculty and Staff
Overview
Wenatchee Valley College Information Technology (IT) provides technology support for students, faculty and staff at the Wenatchee and Omak campus.
Services
Needs, Issues, Questions
The helpdesk is the first point of contact for every IT need. When you email helpdesk@wvc.edu, a ticket is automatically created. This saves us a substantial amount of time and allows us to spend that time on resolutions.
Purchases
All company purchases of equipment and software should be purchased through the IT helpdesk. We track all purchases for state reporting. If you need anything, email the helpdesk. We have many things in stock and are rapidly ordering anything we can find to maintain our stock levels. We also evaluate purchases for network viability and security.
Library Equipment
We ask that staff refrain from checking out library equipment. We need this equipment for students. Staff should always reach out to IT for equipment resources. Email the helpdesk and we will work with you to solve your needs.
Communication
We want to make certain that all communications are answered quickly and by the correct resources in IT. Many staff members in IT are receiving emails directly from staff members. When you email someone directly, it will most likely be missed and not answered promptly, especially with team members who are ill or on LWOP. Please email the helpdesk and CC the resource. This allows for tracking and followup.
Escalations
If you are unsatisfied with the resolution or the timeliness of our response, please contact Shea Morgan or Jason Hetterle so we can work to address your concern and improve our customer service.
Email Access
All staff have been issued an e-mail account. Access to email on campus is available through Outlook and off campus, through the Outlook Web App.
On-Campus Access
Log on to campus computers using your username and password. You can access your email through Outlook.
Off-Campus Access
Staff can access their email off campus by visiting https://outlook.office.com/mail and login with their email address and password.
Device Email Setup
We recommend that you use the Outlook App which is available for download via the iOS App Store or Google Play. Configuration instructions are available upon request. Please click here for device email configuration instructions.
Spam Control
WVC has software that detects and quarantines most spam e-mail messages before they get to your Inbox. While no spam protection is perfect, we strive to provide our staff with a great email experience. If you have issues, questions, or concerns, please contact:
- Staff - Helpdesk (509) 682-6550
Network Access
A network logon account is provided to every WVC staff member. This account is required to access the Internet, Wi-Fi, e-mail and computers across campus.
For all staff access issues, please call the WVC Helpdesk at (509) 682-6550.
Your username will be your email address.
Network passwords must not include any portion of your name and must meet the following criteria:
- From 14+ characters in length;
- Contain at least on capital letter;
- Contain at least one lower case letter;
- Contain at least one number and special character.
Email URL: https://outlook.office.com/mail
Please note: Your credentials are very important. They allow you to access confidential information. Please take adequate precautions to ensure your security.
Wi-Fi Access
The Wenatchee Valley College Wi-Fi Network provides free wireless Internet access to any member of the college community with a student or staff logon account and a Wi-Fi capable device.
Quick Connect
If you're familiar with accessing Wi-Fi, go to your device Wi-Fi settings and select WVC WiFi. To login:
Staff - Use your WVC email address and password.
Where is Wireless Available?
Wi-Fi access is widely available throughout both WVC campuses. While most areas will have excellent coverage, there may be a few areas where signal is weak.
How do I connect my device?
- From a Wi-Fi capable device, open the Wi-Fi control panel on your laptop or device.
- Select WVC WiFi from the list of available connections.
- Your device will connect and redirect you to a browser for authentication.
- Login with your WVC email and password.
- After login, your device will be connected to the network.
- Your device should remember the settings and automatically connect when you are on campus.
Wi-Fi Limitations
Consider the following issues when using the wireless network:
- Security: Although you are protected from threats on the open Internet by the WVC firewall, your device is still vulnerable to other WVC wireless users. Use this network at your own risk. Protect yourself by loading current antivirus software on your device.
- Appropriate Use: The Wi-Fi Network is intended to be used for educational, class related purposes. Please refrain from using the Wi-Fi network for entertainment and personal use.
- Use Policy: Users of the WVC wireless network (WVC Wi-Fi) are held to the WVC Computer Lab Policy, WVC Acceptable Use Policy, and all state and federal laws regarding acceptable use and copyright. The Code of Student Conduct applies.
- Printing: Wireless printing is not currently supported.
- Under no circumstances is it ever acceptable to physically plug your personal equipment into the WVC Network.
Where do I go for help?
In the event that you are unable to access the WVC wireless network, please contact the helpdesk.
Please Note: The helpdesk can assist you with access to the network; however, they are not responsible for configuring your device.
What if I still can't log in?
Please make sure you have entered your network credentials correctly. If you are unable to access the system using your correct username and password, please contact the helpdesk.
Note: Since wireless bandwidth is shared among all users connected within a given area, network speed may be noticeably slower when many people are using the wireless network.
Additional Resources
- All-District Teams - Technology Resources (for WVC faculty and staff only)
- Canvas Issues (downtimes and outstanding issues occurring in Canvas)
- TEAMS Information
- Teleworking
